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Repairs

Welcome to the repair search area.

To check the status of your watch repair, please enter the following details:

If you cannot find the repair using your mobile number, try using your email.

If you already have an account as you will have permissions to view more information and make changes to your repair request.

You can also to track future repairs.

Summary

01 Personal Details

02 Watch Data

03 Issue

Start
01
02
03

Welcome to Marcolino's repair service

O seu relógio será analisado pelos nossos relojoeiros certificados, e receberá um orçamento por email

1. Fill out this quick form

2. Drop off your watch with us.

Step 01

What is your watch?

For security reasons, please provide the reference found on the back of the watch

We advise you to upload or send a copy of the warranty with your watch (Max: 8 MB)

Step 02

What is the problem?

Step 03

Prepare watch delivery

Leave your watch with us.

This step will be your responsibility. You can choose to go to our studio in person, choose another delivery method (e.g., CTT), or schedule a home pickup (Mainland Portugal).

Marcolino - Santa Catarina Store

Rua de Santa Catarina, 84
4000-441 Porto
Portugal

Monday: 10am to 1pm and 2pm to 7pm
Tuesday: 10am to 1pm and 2pm to 7pm
Wednesday: 10am to 1pm and 2pm to 7pm
Thrusday: 10am to 1pm and 2pm to 7pm
Friday: 10am to 1pm and 2pm to 7pm
Saturday: 10am to 1pm
Sunday: Closed

Marcolino - Passos Manuel Store

Rua de Passos Manuel, 130/140
4000-382 Porto
Portugal

Monday: 10am to 1pm and 2pm to 7pm
Tuesday: 10am to 1pm and 2pm to 7pm
Wednesday: 10am to 1pm and 2pm to 7pm
Thrusday: 10am to 1pm and 2pm to 7pm
Friday: 10am to 1pm and 2pm to 7pm
Saturday: 10am to 1pm
Sunday: Closed

This form is for scheduling a collection only for Mainland Portugal. If this does not apply to you, please contact us directly at [email protected].

Custo: Este serviço tem um custo de € 10,00, incluindo seguro de transporte.
Oferta: Para reparações superiores a € 500, este valor será oferecido.
Caso o orçamento seja recusado, o cliente será informado e o valor de envio será adicionado ao valor da recusa.
As fotografias são obrigatórias por motivos de seguro de transporte. Por favor, anexe imagens nítidas da frente e do verso da peça.
Pickup Details
Name:
Pickup Address:
City:
Postal Code:
Mobile:
Email:
Pickup Date:
Schedule:

Pickup Request Submitted

Your collection request has been successfully registered.

Download Label

Imprima a etiqueta e cole-a bem visível na embalagem antes da data de recolha.

A recolha será feita pela GLS — não é necessário imprimir nenhuma etiqueta. Embale o artigo (de preferência na caixa original) e aguarde na morada indicada durante o horário combinado.

Código de recolha GLS:

Repair no. 

Repair created successfully. You will receive an email with your repair details.